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For UK orders you can exchange an item, return it for a refund, or tell us about damaged, faulty or incorrect goods. An exchange is the quickest way to get the size or product you need. Your right to cancel an eligible order and receive a refund is unchanged.
Exchange for £4.99
For an eligible UK size or product exchange. £4.99 covers the Royal Mail return label and standard UK delivery of the replacement. The replacement depends on what we have available, and any difference in product price is agreed with you before you pay.
You do not pay until we have confirmed the exchange. Large or heavy items may cost more than £4.99. We will tell you that charge before you decide.
Return for a refund
Continue to the Royal Mail returns portal. The £4.99 return-label charge is taken off the refund. You do not need our approval to cancel an eligible order and return it for a refund.
Damaged, faulty or incorrect goods
If there is a problem with your order, use the reporting form so we can put it right. Please contact us before sending a faulty item back. Where we are responsible for the cost, you are not charged the £4.99 exchange fee.
International returns still use EZI Returns from the Shipping & Returns page. This exchange service is for UK orders only.
