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Shipping & Returns

Extended Christmas Returns

Buy from the 1st of November with the confidence that our usual 30 days returns are extended until the 30th of January 2018!

How Much will Shipping be on my Order:

To calculate how much shipping will be on your order simply add the items you wish to purchase to your shipping cart and the shipping options to your desired country willl be displayed below the cart.

The images below show the page and the location of the shipping estimator - you will need to have some items in your cart already.

On the shopping basket page  you will see the Shipping Estimator.

Click image to enlarge

Shopping Cart Page

You can then select your country for delivery, click update and find out how much the various delivery options will be. Don't forget that our prices are in GBP, so if you live outside the UK you can change the currency on the web site to your local currency

Click image to enlarge

Shipping Estimator

 

Worldwide Rates & Estimated Delivery Times

 

CountryPrices fromEstimated Delivery Times
AlbaniaFrom £9.99from 5 - 7 Business Days
AndorraFrom £9.99from 5 - 7 Business Days
AnguillaFrom £9.997 - 10 Business Days **
Antigua and BarbudaFrom £9.997 - 10 Business Days **
ArgentinaFrom £9.997 - 10 Business Days **
ArubaFrom £9.997 - 10 Business Days **
AustraliaFrom £5.997 - 10 Business Days **
AustriaFrom £7.49 - Free Over £100from 5 - 7 Business Days
BahamasFrom £9.997 - 10 Business Days **
BahrainFrom £9.997 - 10 Business Days **
BarbadosFrom £9.997 - 10 Business Days **
BelgiumFrom £7.49 - Free Over £100from 5 - 7 Business Days
BrazilFrom £9.997 - 10 Business Days **
British Virgin IslandsFrom £9.997 - 10 Business Days **
BulgariaFrom £9.997 - 10 Business Days **
CanadaFrom £5.997 - 10 Business Days **
Cayman IslandsFrom £9.997 - 10 Business Days **
ChileFrom £9.997 - 10 Business Days **
ChinaFrom £9.997 - 10 Business Days **
CroatiaFrom £9.997 - 10 Business Days **
CyprusFrom £9.99from 5 - 7 Business Days
Czech RepublicFrom £9.99 - Free Over £200from 5 - 7 Business Days
DenmarkFrom £7.49 - Free Over £100from 5 - 7 Business Days
DominicaFrom £9.997 - 10 Business Days **
Dominican RepublicFrom £9.997 - 10 Business Days **
El SalvadorFrom £9.997 - 10 Business Days **
EstoniaFrom £7.49 - Free Over £100from 5 - 7 Business Days
FinlandFrom £9.99from 5 - 7 Business Days
France - CorsicaFrom £7.49 - Free Over £100from 5 - 7 Business Days
France - MainlandFrom £7.49 - Free Over £100from 5 - 7 Business Days
French PolynesiaFrom £9.997 - 10 Business Days **
GeorgiaFrom £9.997 - 10 Business Days **
GermanyFrom £7.49 - Free Over £100from 5 - 7 Business Days
GibraltarFrom £9.99 
GreeceFrom £9.99from 5 - 7 Business Days
GrenadaFrom £9.997 - 10 Business Days **
GuamFrom £9.997 - 10 Business Days **
Hong KongFrom £5.997 - 10 Business Days **
HungaryFrom £9.99 - Free Over £150from 5 - 7 Business Days
IcelandFrom £9.997 - 10 Business Days **
IndiaFrom £9.997 - 10 Business Days **
IrelandFrom £7.49 - Free Over £100from 5 - 7 Business Days
IsraelFrom £5.997 - 10 Business Days **
ItalyFrom £7.49 - Free Over £100from 5 - 7 Business Days
Italy - SardiniaFrom £7.49 - Free Over £100from 5 - 7 Business Days
Italy - SicilyFrom £7.49 - Free Over £100from 5 - 7 Business Days
JapanFrom £9.997 - 10 Business Days **
Korea, Republic ofFrom £9.997 - 10 Business Days **
KuwaitFrom £9.997 - 10 Business Days **
LatviaFrom £7.49 - Free Over £100from 5 - 7 Business Days
LiechtensteinFrom £9.99from 5 - 7 Business Days
LithuaniaFrom £7.49 - Free Over £100from 5 - 7 Business Days
LuxembourgFrom £7.49 - Free Over £100from 5 - 7 Business Days
MacedoniaFrom £9.997 - 10 Business Days **
MalaysiaFrom £9.997 - 10 Business Days **
MaltaFrom £9.99from 5 - 7 Business Days
MartiniqueFrom £9.997 - 10 Business Days **
MauritiusFrom £9.997 - 10 Business Days **
MexicoFrom £9.997 - 10 Business Days **
MonacoFrom £9.997 - 10 Business Days **
MontenegroFrom £9.997 - 10 Business Days **
MontserratFrom £9.997 - 10 Business Days **
NamibiaFrom £9.997 - 10 Business Days **
NetherlandsFrom £7.49 - Free Over £100from 5 - 7 Business Days
New CaledoniaFrom £9.997 - 10 Business Days **
New ZealandFrom £9.997 - 10 Business Days **
NorwayFrom £9.99from 5 - 7 Business Days
OmanFrom £9.997 - 10 Business Days **
PeruFrom £9.997 - 10 Business Days **
PolandFrom £9.99 - Free Over £200from 5 - 7 Business Days
Portugal - AzoresFrom £7.497 - 10 Business Days **
Portugal - MadeiraFrom £7.497 - 10 Business Days **
Portugal - MainlandFrom £7.49 - Free Over £100from 5 - 7 Business Days
Puerto RicoFrom £9.997 - 10 Business Days **
QatarFrom £9.997 - 10 Business Days **
RomaniaFrom £9.997 - 10 Business Days **
RussiaFrom £9.997 - 10 Business Days **
Saint Kitts and NevisFrom £9.997 - 10 Business Days **
Saint LuciaFrom £9.997 - 10 Business Days **
Saint MartinFrom £9.997 - 10 Business Days **
Saint Vincent and the GrenadinesFrom £9.997 - 10 Business Days **
Saint-BarthelemyFrom £9.997 - 10 Business Days **
Saudi ArabiaFrom £5.997 - 10 Business Days **
SerbiaFrom £9.997 - 10 Business Days **
SeychellesFrom £9.997 - 10 Business Days **
SingaporeFrom £9.997 - 10 Business Days **
Sint MaartenFrom £9.997 - 10 Business Days **
SlovakiaFrom £9.99 - Free Over £150from 5 - 7 Business Days
SloveniaFrom £9.99 - Free Over £150from 5 - 7 Business Days
South AfricaFrom £9.997 - 10 Business Days **
Spain - Balearic IslandsFrom £7.49 - Free Over £100from 5 - 7 Business Days
Spain - Canary IslandsFrom £7.497 - 10 Business Days **
Spain - MainlandFrom £7.49 - Free Over £100from 5 - 7 Business Days
SwedenFrom £9.99 - Free Over £150from 5 - 7 Business Days
SwitzerlandFrom £9.997 - 10 Business Days **
TaiwanFrom £9.997 - 10 Business Days **
ThailandFrom £9.997 - 10 Business Days **
TogoFrom £9.997 - 10 Business Days **
Trinidad and TobagoFrom £9.997 - 10 Business Days **
TunisiaFrom £9.997 - 10 Business Days **
TurkeyFrom £9.997 - 10 Business Days **
Turks and Caicos IslandsFrom £9.997 - 10 Business Days **
UK - BFPOFrom £1.49 - Free Over £10Varies
UK - Channel Islands - GuernseyFrom £1.49 - Free Over £103-5 Business Days
UK - Channel Islands - JerseyFrom £1.49 - Free Over £103-5 Business Days
UK - Isle Of ManFrom £1.49 - Free Over £103-5 Business Days
UK - MainlandFrom £1.49 - Free Over £103-5 Business Days
UK - Northern IrelandFrom £1.49 - Free Over £103-5 Business Days
UK - Scilly IslandsFrom £1.49 - Free Over £103-5 Business Days
UK - Scottish IslesFrom £1.49 - Free Over £103-5 Business Days
Ukraine£9.997 - 10 Business Days **
United Arab Emirates£9.997 - 10 Business Days **
United StatesFrom £5.997 - 10 Business Days **
United States Virgin Islands£9.997 - 10 Business Days **
Uruguay£9.997 - 10 Business Days **
   
** Delivery times are dependant on prompt Customs Clearance which can often delay the delivery times

Coast Water Sports | Great Deals on Sailing Clothing | Drysuits and Watersports Equipment offer a fast, efficient and hassle free delivery service. You choose which products to buy and decide where you would like them sent, and we will make sure your items are carefully packaged and arrive safely and quickly.

*We try our best to get all orders dispatched within 24 - 48 hours of receiving your order. 

If you are based in the UK....

then you should normally allow around 3 - 4 days to receive your order. During busy periods, e.g. November, December, you should allow 4 - 5 days to receive your order. However, if you live in northern parts of Scotland, delivery periods are 2 days, even though they are sent on a 'next day' service, sorry.

If you are based outside of the UK....

then delivery times will take longer. Normally 3-5 business days for Western Europe, 5-7 for Spain, Italy and Eastern Europe. Outside of Europe things take a bit longer, around 5-12 business days.

We use DPD for all items which are too large to post so, if you happen to be out at the time of the delivery a card will be left and you can collect the item from your local post office. Unfortunately it is not possible to advise on the actual time of delivery.

A signature is required for all orders sent via DPD. Someone must be at your delivery address to sign for your parcel between 8am and 6pm.

Free Shipping:

FREE SHIPPING is available within the UK and Western Europe and will be indicated in your shopping cart when available. 

Shortages & Damaged Items:

All items not received must be notified to us in writing within 14 days of the order being dispatched to enable us to make enquiries and register a claim with the carrier. Items reported after that time cannot be refunded.

Items damaged on arrived must be reported in writing within 48 hours of receipt. Claims made after this time cannot be entertained.

 

Worldwide Rates & Estimated Delivery Times

 

CountryPrices fromEstimated Delivery Times
AlbaniaFrom £9.995 - 7 Business Days
AndorraFrom £9.995 - 7 Business Days
AnguillaFrom £9.997 - 10 Business Days **
Antigua and BarbudaFrom £9.997 - 10 Business Days **
ArgentinaFrom £9.997 - 10 Business Days **
ArubaFrom £9.997 - 10 Business Days **
AustraliaFrom £5.997 - 10 Business Days **
AustriaFrom £7.49 - Free Over £1005 - 7 Business Days
BahamasFrom £9.997 - 10 Business Days **
BahrainFrom £9.997 - 10 Business Days **
BarbadosFrom £9.997 - 10 Business Days **
BelgiumFrom £7.49 - Free Over £1005 - 7 Business Days
BrazilFrom £9.997 - 10 Business Days **
British Virgin IslandsFrom £9.997 - 10 Business Days **
BulgariaFrom £9.997 - 10 Business Days **
CanadaFrom £5.997 - 10 Business Days **
Cayman IslandsFrom £9.997 - 10 Business Days **
ChileFrom £9.997 - 10 Business Days **
ChinaFrom £9.997 - 10 Business Days **
CroatiaFrom £9.997 - 10 Business Days **
CyprusFrom £9.995 - 7 Business Days
Czech RepublicFrom £9.99 - Free Over £2005 - 7 Business Days
DenmarkFrom £7.49 - Free Over £1005 - 7 Business Days
DominicaFrom £9.997 - 10 Business Days **
Dominican RepublicFrom £9.997 - 10 Business Days **
El SalvadorFrom £9.997 - 10 Business Days **
EstoniaFrom £7.49 - Free Over £1005 - 7 Business Days
FinlandFrom £9.995 - 7 Business Days
France - CorsicaFrom £7.49 - Free Over £1005 - 7 Business Days
France - MainlandFrom £7.49 - Free Over £1005 - 7 Business Days
French PolynesiaFrom £9.997 - 10 Business Days **
GeorgiaFrom £9.997 - 10 Business Days **
GermanyFrom £7.49 - Free Over £1005 - 7 Business Days
GibraltarFrom £9.99 
GreeceFrom £9.995 - 7 Business Days
GrenadaFrom £9.997 - 10 Business Days **
GuamFrom £9.997 - 10 Business Days **
Hong KongFrom £5.997 - 10 Business Days **
HungaryFrom £9.99 - Free Over £1505 - 7 Business Days
IcelandFrom £9.997 - 10 Business Days **
IndiaFrom £9.997 - 10 Business Days **
IrelandFrom £7.49 - Free Over £1005 - 7 Business Days
IsraelFrom £5.997 - 10 Business Days **
ItalyFrom £7.49 - Free Over £1005 - 7 Business Days
Italy - SardiniaFrom £7.49 - Free Over £1005 - 7 Business Days
Italy - SicilyFrom £7.49 - Free Over £1005 - 7 Business Days
JapanFrom £9.997 - 10 Business Days **
Korea, Republic ofFrom £9.997 - 10 Business Days **
KuwaitFrom £9.997 - 10 Business Days **
LatviaFrom £7.49 - Free Over £1005 - 7 Business Days
LiechtensteinFrom £9.995 - 7 Business Days
LithuaniaFrom £7.49 - Free Over £1005 - 7 Business Days
LuxembourgFrom £7.49 - Free Over £1005 - 7 Business Days
MacedoniaFrom £9.997 - 10 Business Days **
MalaysiaFrom £9.997 - 10 Business Days **
MaltaFrom £9.995 - 7 Business Days
MartiniqueFrom £9.997 - 10 Business Days **
MauritiusFrom £9.997 - 10 Business Days **
MexicoFrom £9.997 - 10 Business Days **
MonacoFrom £9.997 - 10 Business Days **
MontenegroFrom £9.997 - 10 Business Days **
MontserratFrom £9.997 - 10 Business Days **
NamibiaFrom £9.997 - 10 Business Days **
NetherlandsFrom £7.49 - Free Over £1005 - 7 Business Days
New CaledoniaFrom £9.997 - 10 Business Days **
New ZealandFrom £9.997 - 10 Business Days **
NorwayFrom £9.995 - 7 Business Days
OmanFrom £9.997 - 10 Business Days **
PeruFrom £9.997 - 10 Business Days **
PolandFrom £9.99 - Free Over £2005 - 7 Business Days
Portugal - AzoresFrom £7.497 - 10 Business Days **
Portugal - MadeiraFrom £7.497 - 10 Business Days **
Portugal - MainlandFrom £7.49 - Free Over £1005 - 7 Business Days
Puerto RicoFrom £9.997 - 10 Business Days **
QatarFrom £9.997 - 10 Business Days **
RomaniaFrom £9.997 - 10 Business Days **
RussiaFrom £9.997 - 10 Business Days **
Saint Kitts and NevisFrom £9.997 - 10 Business Days **
Saint LuciaFrom £9.997 - 10 Business Days **
Saint MartinFrom £9.997 - 10 Business Days **
Saint Vincent and the GrenadinesFrom £9.997 - 10 Business Days **
Saint-BarthelemyFrom £9.997 - 10 Business Days **
Saudi ArabiaFrom £5.997 - 10 Business Days **
SerbiaFrom £9.997 - 10 Business Days **
SeychellesFrom £9.997 - 10 Business Days **
SingaporeFrom £9.997 - 10 Business Days **
Sint MaartenFrom £9.997 - 10 Business Days **
SlovakiaFrom £9.99 - Free Over £1505 - 7 Business Days
SloveniaFrom £9.99 - Free Over £1505 - 7 Business Days
South AfricaFrom £9.997 - 10 Business Days **
Spain - Balearic IslandsFrom £7.49 - Free Over £1005 - 7 Business Days
Spain - Canary IslandsFrom £7.497 - 10 Business Days **
Spain - MainlandFrom £7.49 - Free Over £1005 - 7 Business Days
SwedenFrom £9.99 - Free Over £1505 - 7 Business Days
SwitzerlandFrom £9.997 - 10 Business Days **
TaiwanFrom £9.997 - 10 Business Days **
ThailandFrom £9.997 - 10 Business Days **
TogoFrom £9.997 - 10 Business Days **
Trinidad and TobagoFrom £9.997 - 10 Business Days **
TunisiaFrom £9.997 - 10 Business Days **
TurkeyFrom £9.997 - 10 Business Days **
Turks and Caicos IslandsFrom £9.997 - 10 Business Days **
UK - BFPOFrom £1.49 - Free Over £10Varies
UK - Channel Islands - GuernseyFrom £1.49 - Free Over £103-5 Business Days
UK - Channel Islands - JerseyFrom £1.49 - Free Over £103-5 Business Days
UK - Isle Of ManFrom £1.49 - Free Over £103-5 Business Days
UK - MainlandFrom £1.49 - Free Over £103-5 Business Days
UK - Northern IrelandFrom £1.49 - Free Over £103-5 Business Days
UK - Scilly IslandsFrom £1.49 - Free Over £103-5 Business Days
UK - Scottish IslesFrom £1.49 - Free Over £103-5 Business Days
Ukraine£9.997 - 10 Business Days **
United Arab Emirates£9.997 - 10 Business Days **
United StatesFrom £5.997 - 10 Business Days **
United States Virgin Islands£9.997 - 10 Business Days **
Uruguay£9.997 - 10 Business Days **
   
** Delivery times are dependant on prompt Customs Clearance which can often delay the delivery times

Christmas Returns: Products purchased between 1st November and 25th December can be returned for until the 30th January 2018. Normal returns conditions apply outside of this date range.

Our Returns Address is

CoastWaterSports
Unit 14
Millwey Rise Industrial Estate
Axminster
Devon
EX13 5HU

Please DO NOT write directly, apply stickers or stamps on to the original packaging as this will affect our ability to re-sell the item and may result in a refund being denied if one is requested. We reserve the right to refuse items sent back with defaced or damaged packaging or to charge for the packaging to be replaced.

Please note that you are responsible for any returned items until they are received by us. For this reason we suggest you use an insured method of return such as recorded delivery. You are responsible for the cost of returning items to us.

Please Select the Reason for Return from the Options Below:

1A. Extended Christmas Returns Policy

We have extended our normal 30 days return policy to make Christmas shopping easier for you. If you purchase any items between 1 November and 25 December you\'ll have until 14th January 2017 to return them to us. This will make buying Christmas presents and the exchange/refund procedure easier for you.

1. Items returned because they are damaged, defective or sent incorrectly

You have 30 days to return damaged/faulty goods. If you are returning an item because of an error on our part or because it is damaged or defective, we will (within reason) refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (by refunding your return postage costs up to £6.99).

For large / heavy items please contact us and we will arrange a collection.

CoastWaterSports will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

2. Items cancelled or returned for refund or exchange

Items Returned Within 30 Days Of Delivery:

If you are not completely satisfied with your goods you may return them unused and in the original condition with tags attached within 30 days of the day that you receive your order. Please state if you require a refund or exchange. See below for goods returned after this 30 day period.

Items must be returned unused and in the original condition with packaging with tags still attached. Please do not remove any tags unless you intend to keep the items.

Rope which has been cut to your bespoke length cannot be returned.

Exchanges

Simply return items to the returns address, which is also found in the top left hand corner of your invoice, include a copy of your invoice if possible otherwise, as a minimum, your name, address, order number and telephone number and add a small note saying what you want us to do.

Free Redelivery: For UK customers we will return the item to you free of charge. You just pay to get it back and we'll send you back the replacement free of charge (Only applies to items of clothing). 

In a hurry: Then just re-order the item you need in the correct size online and send the item that dosn't fit back for a refund.

Additional Monies & Refunds: Additional monies for return postage or the additional cost of items can be taken on the same card you used when you made your original order with your permission.

Cheques: Unfortunately we no longer accept cheques. Additional monies for return postage or the additional cost of items can be taken on the same card you used when you made your original order with your permission.

Refunds

Just send the item you don't want back to us in its original condition and packaging and we will sort your refund as soon as we get it back.

Items Returned Outside of the 30 Day Period:

Items can be returned for exchange at the managers discretion outside of this period and may be subject to a restocking fee of 20%

Items must be returned unused and in the original condition with packaging and tags.

Additional Monies & Refunds: Additional monies for return postage or the additional cost of items can be taken on the same card you used when you made your original order with your permission.

Cheques: Unfortunately we no longer accept cheques. Additional monies for return postage or the additional cost of items can be taken on the same card you used when you made your original order with your permission.

3. Items returned from Outside of the EU

Goods returned from overseas must be marked clearly with "Returned Goods of UK origin" AND A VALUE OF ZERO to allow UK Customs clearance. We will not accept any goods returned to us which have incurred Customs charges. Goods which have incurred charges will be refused.

 

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