We offer a fast, efficient and hassle free delivery service. You choose which products to buy and decide where you would like them sent, and we will make sure your items are carefully packaged and arrive safely and quickly.

Free standard shipping is available on orders over £30
Royal Mail 48 is available from £2.49 for small items and £3.99 for larger
Royal Mail Tracked 24 is available for £5.99
Next day couier is available for £8.99

You can choose the delivery speed at checkout. Just look at the dispatch time of the product to see how quick it can be shipped and choose the shipping time that suits.

We use a combination of Royal Mail & Courier (DHL, DPD & UPS).

A signature is required for all orders sent via Courier.

Free Shipping: Is available on Mainland UK and will be indicated in your shopping cart when available. 

Loss, Shortages & Damaged Items: Orders not received within the specified delivery period must be notified to us in writing within 14 days of the order being dispatched. Orders reported after that time cannot be refunded. Items missing or damaged on arrived must be reported in writing within 48 hours of receipt. Claims made after this time cannot be entertained.

CoastWaterSports offer returns for most items within 30 days of receipt of delivery. We want you to have a positive experience every time you shop with us. Occasionally though, we know you may want to return items and you have the right to cancel the purchase of most items within 14 days. This does not affect your statutory rights. As well as your statutory cancellation rights, you can return most products within 30 days of receipt of the products if the products are in an unused and undamaged condition.
Please see return detauils below for more detailed information.

Please check stock on the item you wish to have in exchange and write on your return note the size or item you would like in return. If there is additional payment to be made we will contact you. Conversley if the exchange item is cheaper then we will refund the difference to the payment method used on the original order.

If you wish to return an item with maximum dimensions of 61 x 46 x 46 cm and weighing less than 20kg then you are welcome to use our Royal Mail returns service for £4.99 (UK Returns Only). You are provided with a pre paid label for you to drop your return at the post office or often you are able to arrange for it to be collected. The cost of the label will be deducted from your refund, or, in the event of an exchange we will contact you to pay for the cost of the label.

If your item exceeds these dimensions then we recommend searching parcel2go online or taking the item to the post office

Pre Paid Return Labels are insured up to £150. If you are returning an item which costs more than this amount then we would recommend using a different method of returning the item to us.

If you wish to use this option please print your label here 

When you're cancelling your purchase within the first 14 days from the day of receipt, we will refund the cost of the item and the standard cost of delivery corresponding to the least expensive type of delivery offered. E.g. if Free Shipping was available on an item you purchased, but you decided you wanted it quicker and paid for a premium delivery, the cheapest delivery option was free delivery, so you won't be entitled to a refund of your shipping. If you're returning an item that was part of a multi-item order, we will refund the cost of the item only. You can cancel an order by emailing us or by phone and a note will be put on your order.

Where you're cancelling your purchase between 14 and 30 days after delivery and there's been no error on the our part, we will only refund the cost of the item.

Late Returns: Returns received after the 30 day return window and up to 60 days will be issued with an e-voucher. 60-90 day returns will be subject to a 25% restocking fee and the balance by e-voucher. Returns over 90 days will be returned.

Our Returns Address is

CoastWaterSports
Unit 6a Seymours Yard
Millwey Rise Industrial Estate
Axminster
Devon
EX13 5TQ

Please DO NOT write directly, apply stickers or stamps on to the original packaging as this will affect our ability to re-sell the item and may result in a refund being denied if one is requested. We reserve the right to refuse items sent back with defaced or damaged packaging or to charge for the packaging to be replaced.

Please note that you are responsible for any returned items until they are received by us. For this reason we suggest you use an insured method of return such as recorded delivery. You are responsible for the cost of returning items to us.

Free Products included with a selected item: If you purchase an item which has a 'free' product bundled with it and you decide not to keep the product, you must return the free item too. If you decide to only return the main product then you will be charged for the free item, the value of which is shown on your invoice and order.

Refunds All refunds will be issued to the original payment method on the order and can take up to 14 days following receipt at our warehouse and once the item has been checked by one of our specialists. You can see the refund in your bank account, credit card statement or paypal account, within a maximum of 7 business days after the refund is issued.

Where we ship

CoastWaterSports offers a combination of both Post & Courier (DHL, DPD & UPS) delivery to international customers allowing orders to be fully traceable. The price of this service is dependent on the delivery country or region.

You can choose the delivery speed at checkout. Just look at the dispatch time of the product to see how quick it can be shipped and choose the shipping time that suits.

A signature is required for all orders. Someone must be at your delivery address to sign for your parcel on the day of delivery.

Free Shipping: Is available to certain destinations when certain thresholds are met and will be indicated in your shopping cart when available. 

Loss, Shortages & Damaged Items: Orders not received within the specified delivery period must be notified to us in writing within 14 days of the order being dispatched. Orders reported after that time cannot be refunded. Items missing or damaged on arrived must be reported in writing within 48 hours of receipt. Claims made after this time cannot be entertained.

Duties & Taxes (updated 13:00 GMT 28.08.24)

All prices include duties and taxes. All orders are shipped including duties and taxes.

For all orders, we include duties and taxes in the product price and pay these on your behalf when your order arrives in the EU.

Orders under €150: For orders with a total goods value of less than €150, we can refund you the cost of the item including taxes if you return it.

Orders over €150: For orders with a total goods value of over €150, we have paid duties and taxes to customs and are unable to reclaim them.

In this case, if you return an item for a refund, you will be refunded the price you paid for the product, less duties and taxes.

If you wish to reclaim duties and taxes, you should be able to do this directly with your country's government, but we cannot do this for you.

We have local returns addresses in the EU for items measuring less than 120cm and with a maximum weight of 5kg!

If you wish to return an item which exceeds these dimension then you will have to return it, at your own cost, by which ever method you wish directly to our UK warehouse. Please contact us for the address

CoastWaterSports offer returns for most items within 30 days of receipt of delivery. We want you to have a positive experience every time you shop with us. Occasionally though, we know you may want to return items.

Items can be returned to us within 30 days of purchase in a clean, undamaged, unused and resaleable condition (inc. original packaging). Please DO NOT write directly, apply stickers or stamps on to the original packaging as this will affect our ability to re-sell the item and may result in a refund being denied if one is requested.

Please click the image below to start your return.

Exchanges: We do not offer exchanges for unwanted items; please place a new order for any alternative items you require. 

We have a local returns address in the US & CA for other destinations items will have to be returned to us directly

CoastWaterSports offer returns for most items within 30 days of receipt of delivery. We want you to have a positive experience every time you shop with us. Occasionally though, we know you may want to return items.

Items can be returned to us within 30 days of purchase in a clean, undamaged, unused and resaleable condition (inc. original packaging). Please DO NOT write directly, apply stickers or stamps on to the original packaging as this will affect our ability to re-sell the item and may result in a refund being denied if one is requested.

Please click the image below to start your return.

Exchanges: We do not offer exchanges for unwanted items; please place a new order for any alternative items you require. All refunds will be issued to the original payment method on the order within 3-5 working days of receipt at our warehouse or once the item has been checked by one of our specialists.

Duties & Taxes

We dispatch “delivery duty unpaid” (DDU) worldwide, potential sales taxes or customs duties are excluded and they will be charged directly to the customer by the courier for each order at the time of delivery and will not be refunded if the items are returned. It is your (the Customers) responsibility to make sure that that you aware of your countries local import duties and taxes before ordering. Orders refused or returned due to ignornance of this will be refunded minus the original shipping charge and the return charge incurred.

Currently there is no duty or tax payable on US orders under 800 USD. For Australia this is Currently 1000 AUD

Direct Returns

If we do not haven managed returns in your country simply post the item back to our address below however you want, but please follow the customs instructions below carefully.

Please note that you are responsible for any returned items until they are received by us. For this reason we suggest you use an insured method of return such as recorded delivery. You are responsible for the cost of returning items to us.

You must mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document ( CN22 and/ or CN23) on the outside of the packaging. Please do not select "Merchandise", "Sold". We will not accept any goods returned to us which have incurred Customs charges.

Our Returns Address is

CoastWaterSports
Unit 6a Seymours Yard
Millwey Rise Industrial Estate
Axminster
Devon
EX13 5TQ
United Kingdom

1: Will I have to pay anything extra like duties at customs for deliveries to the EU?

Yes, all our prices exclude duty and tax

 2: Will my delivery take longer than it did pre-Brexit?

Yes, currently unfortunately shipments are taking longer and a next day service is no longer available

3: Is VAT charged on my EU order and can I reclaim it?

No domestic VAT is charged on your order, VAT is payable to customs in your country before delivery. You may be able to reclaim this on your VAT return