Shipping & Returns – UK Orders

Delivery options and speeds are shown at checkout based on product dispatch time.

We use Royal Mail and couriers including DHL, DPD and UPS.

Free shipping is available on qualifying orders and shown at checkout.

Loss, shortages & damaged items:

Please notify us within 14 days if your order has not arrived, or within 48 hours for damaged or missing items.

Return within 30 days of receiving your order.

Start UK return

Or send your item back using your own courier.

Items must be unused, undamaged and in original packaging.

Need to check your refund or tracking?

Use order lookup

Refunds:

Returns are processed within 10 working days from receipt at our warehouse.

Once processed, refunds are issued to your original payment method.

Please allow a further 3–5 working days for the refund to appear in your account.

If your refund is visible in your account or order lookup, it has already been processed.

For faulty items or warranty claims, please see the warranty section below.

UK Orders:
For items delivered within the United Kingdom, warranty returns and re-delivery are handled free of charge where the claim is valid.

International Orders:
If your order was delivered outside the United Kingdom and you need to make a warranty claim, the item must be returned to us in the UK for inspection and processing.

The cost of returning the item to the UK is the responsibility of the customer. Once the warranty claim has been assessed and approved, the cost of shipping the repaired or replacement item back to you is also the responsibility of the customer.

You are responsible for any customs charges, duties, or taxes incurred when returning items to us. We recommend clearly marking your parcel as “Warranty Return”.

You remain responsible for the item until it has been received by us, so we strongly recommend using a tracked and insured service.

We do not offer direct exchanges.

Please return your item for a refund and place a new order for the correct item or size.

If you cancel within 14 days of receiving your order, we will refund the item and the standard delivery cost.

If returning after 14 days (up to 30 days), only the item cost will be refunded.

Late returns:
30–60 days: e-voucher
60–90 days: 25% restocking fee (e-voucher)
Over 90 days: returned to sender

Returns address:
CoastWaterSports
Unit 73 Hunthay Business Park
Axminster
Devon
EX13 5RJ

Important:
Do not write or stick labels directly onto product packaging.

You are responsible for returned items until they reach us. We recommend using a tracked service.

If your order included a free item, it must also be returned.

Refunds are issued to your original payment method and usually appear within 3–5 working days.

This page covers UK orders only.

If your order was placed on one of our international websites, please use the relevant site below:

• United States / International (.com)
• Germany (.de)
• France (.fr)
• Spain (.es)
• Italy (.it)

Returns for international orders:

Start international return