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Shipping & Returns – UK Orders
Quickly manage your order, return or delivery below.
UK Delivery
Delivery options and speeds are shown at checkout based on product dispatch time.
We use Royal Mail and couriers including DHL, DPD and UPS.
Free shipping is available on qualifying orders and shown at checkout.
Loss, shortages & damaged items:
Please notify us within 14 days of the expected delivery date if your order has not arrived or if there is a problem with delivery. Delays reported after this period may limit our ability to investigate with the carrier.
Damaged, incorrect or missing items must be reported within 48 hours of delivery.
Failed Deliveries & Uncollected Parcels
If a delivery attempt is unsuccessful, the carrier may redirect your parcel to a local collection point, parcel shop, depot, safe place or alternative delivery location.
Tracking information is provided when your order is dispatched. Customers are responsible for monitoring tracking updates and taking any action required by the carrier, including arranging redelivery or collecting parcels from a designated collection point.
Where a parcel is made available for collection but is not collected within the carrier's stated collection period, the parcel may be returned to Coast Water Sports.
If a parcel is returned to us because delivery could not be completed, was refused, or was not collected, any refund due will be processed once the goods have been received back and inspected.
Original delivery charges are non-refundable where delivery has been attempted or the parcel has been made available for collection.
Where carriers apply return-to-sender charges, Coast Water Sports reserves the right to deduct these charges from any refund where permitted by law.
If you believe there is an issue with your delivery, please contact us as soon as possible and within 14 days of the expected delivery date.
UK Returns
Return within 30 days of receiving your order.
Or send your item back using your own courier.
Items must be unused, undamaged and in original packaging.
Need to check your refund or tracking?
Refunds:
Returns are processed within 10 working days from receipt at our warehouse.
Once processed, refunds are issued to your original payment method.
Please allow a further 3–5 working days for the refund to appear in your account.
If your refund is visible in your account or order lookup, it has already been processed.
For faulty items or warranty claims, please see the warranty section below.
Warranty Returns
UK Orders:
For items delivered within the United Kingdom, warranty returns and re-delivery are handled free of charge where the claim is valid.
International Orders:
If your order was delivered outside the United Kingdom and you need to make a warranty claim, the item must be returned to us in the UK for inspection and processing.
The cost of returning the item to the UK is the responsibility of the customer. Once the warranty claim has been assessed and approved, the cost of shipping the repaired or replacement item back to you is also the responsibility of the customer.
You are responsible for any customs charges, duties, or taxes incurred when returning items to us. We recommend clearly marking your parcel as “Warranty Return”.
You remain responsible for the item until it has been received by us, so we strongly recommend using a tracked and insured service.
Prepaid Returns Label (£4.99)
Create Royal Mail return label (£4.99)
Use this option for parcels up to 61 × 46 × 46 cm and under 20kg.
The cost of the label will be deducted from your refund.
Labels are insured up to £150.
For larger or higher value items, please use your own courier.
Exchanges
We do not offer direct exchanges.
Please return your item for a refund and place a new order for the correct item or size.
Returns Details
If you cancel within 14 days of receiving your order, we will refund the item and the standard delivery cost.
If returning after 14 days (up to 30 days), only the item cost will be refunded.
Late returns:
30–60 days: e-voucher
60–90 days: 25% restocking fee (e-voucher)
Over 90 days: returned to sender
Returns address:
CoastWaterSports
Unit 73 Hunthay Business Park
Axminster
Devon
EX13 5RJ
Important:
Do not write or stick labels directly onto product packaging.
You are responsible for returned items until they reach us. We recommend using a tracked service.
If your order included a free item, it must also be returned.
Refunds are issued to your original payment method and usually appear within 3–5 working days.
International Customers
This page covers UK orders only.
If your order was placed on one of our international websites, please use the relevant site below:
Returns for international orders:
