Ordering
• How do I order?
• How do I find out what size fits me?
• Has my order been dispatched?
• How do I change quantities or cancel an item in my order?
• Where is my order?
• When should I expect my order to ship, and when will I receive it?
• How do I return a product?
• I received the wrong product.
• I made a return, how long until I will see the credit to my account?

My Account
• How do I create an account?
• How do I edit my account information?
• I forgot my password.

How much will shipping be on my order?
To find out how much shipping will be you need to add all the items you want to purchase to your shopping basket. On your shopping cart page, below the list of items, you will see a shipping calculation table. You can use this to select your country and find out how much delivery will be. Don't forget that our prices are in GBP, so if you live outside the UK you should change to your local currency.

What is the default currency on the website?
The default currency on this website is GBP. You can change the currency to your local currency in the top right hand corner of the website by selecting your currency from the drop down list below the flag icons.

How do I order?
Information on how to order can be found here.

How do I find out what size fits me?
We have a library of size charts for our products. The size charts can be found here .

Has my order been dispatched?
You can check the status of your order at anytime here: Order History. You will receive an e-mail notification when your order has been dispatched. This will go to the e-mail address you provided us at the time you placed your order. Be aware that sometimes these emails end up in junk mail folders, so it is worth adding our email address to your safe senders list.

How do I change quantities or cancel an item in my order?
Please contact us to make any amendments to an order you have placed.

Where is my order?
Assuming that your order has left our warehouse and you received your e-mail confirmation of that, your order should be en-route. You can check your estimated delivery time by checking the table on our delivery and returns page here.

When should I expect my order to ship, and when will I receive it?
Processing times vary based upon the product. If the item is in stock then it will normally be processed and dispatched on the first working day after you placed your order. If the item is not in stock then you will be advised of the estimated delivery period. You can check your estimated delivery time by checking the table on our delivery and returns page here.

How do I create an account?
When ordering an item you will be taken to the Create a Profile page as part of the checkout process. If you wish to create a profile without making a purchase then you can do so by following this link.

How do I edit my account information?
To edit your profile information, log into your profile by following the ‘My Account’ link in the right hand column of each page. Oonce logged in you will be able to amend / update your details from the links provided.

I forgot my password.
Don’t worry, you can request your password to be emailed to you by following the link at the bottom of the ‘My Account’ page here.

How do I return a product?
Details on returning a product can be found on our delivery and returns page here.

I received the wrong product.
Please contact us immediately to rectify.

I made a return, how long until I will see the credit to my account?
Assuming your return has been received and processed, you will receive your credit within 30 days.

Do you ship to my country?
A full list of the countries we deliver to can be found in our delivery & returns page here.

What are my payment choices?
We can only accept payment by credit or debit card and Paypal.

Do I have to pay VAT?
We have to charge VAT on all sales made to EU countries. If you live outside of the EU then the VAT will be removed from your order at checkout.

I have a question on my charges.
Please contact us using the details on our contact us page here.
 
I need a copy of my receipt/invoice.
You will be emailed a copy of your invoice when you place your order. If you require a further copy then please contact us using the details on our contact us page here.

When will my credit card be charged?
When making a purchase through the website you will be charged when you complete the transaction. If ordering over the phone your card will be charged prior to dispatching your order. Iif the item you order is not in stock and we have to get it in for you, you won’t be charged until we have the item to send out to you.

If your question is not listed then please contact us and we will be only too happy to help.