Who we price match?
On request, we will price match all major competitors. We will not price match marketplaces, Brands own website sales or individual sellers.
What qualifies as a match?
The competitor’s product must be:
a. identical (colour, size etc)
b. in stock at the time of match
The competitor’s price must be:
c. based on delivery to the United Kingdom
d. lower even after delivery costs
e. publicly advertised online
f. not associated with a volume discount e.g. buy one get one free
g. not associated with personal discount e.g. loyalty or membership discounts
As part of our Price Promise to our customers, we will match our key competitors’ prices for any of our products being delivered into the UK.
There are many companies and individuals trying to sell things online, not all of whom are authorised retailers of the products they sell and in business long term, so we can’t monitor and match everyone. But we do try to match all of the major retailers you’ve heard of and many of the smaller ones you haven’t.
We can't price match brands offering discounts on their own products.
All of our in stock products destined for delivery within the UK are eligible for a price match. However, the following conditions apply:
Only price matches requested and confirmed prior to the order being placed will be accepted. Once an order has been placed, we are unable to accept any price match requests against it
The competitor’s product must be identical to that offered by us (e.g., same size, colour, specification, model year, etc.)
The competitor’s product must be in stock and ready for dispatch at the time of the price matching
Delivery costs will be considered when comparing prices and will be based on the assumption the given product alone is being ordered. In other words, our delivery cost (where we do not offer free delivery) will be added to the selling price, and the competitor’s delivery cost will be added to its selling price, before the price comparison is completed.
The competitor must deliver to customer's chosen address is essential in order to match the service that we provides. We cannot match items that are not available for delivery.
The competitor’s price must be publicly advertised online and verifiable at the time of the price matching, and cannot include any volume, personal or membership discounts. We cannot match multi-item promotional offers like “buy one get one free”, bulk buying discounts or part exchange discounts.
The competitor must sell directly to consumers, e.g., no auction or marketplace sites like eBay or Amazon resellers
No other promotional offers or loyalty discounts can be used with a product which is price matched. In other words, discount vouchers cannot be applied to price matched products to receive a further discount
Multiple items may be purchased but quantities must be reasonable for personal use or consumption.
We're not able to price match Brands own product sales.
We do not price match our own prices. Our prices change in line with the current market, so can go up or down after your order has been placed. By placing your order you agree to the price at the time of ordering and if it changes we will not increase or reduce the price paid.
The competitor’s price must be publicly available to purchase for at least twenty four hours. We are unable to price match ‘flash sale’ competitor promotions available for less than twenty four hours. This is so we can verify a competitor’s price at time of matching.
We will not match Black Friday/Cyber Monday flash deals or closing down/liquidation sales.
We reserves the right to decline matches against competitor prices which reasonably appear to be in error or against illegitimate or counterfeit stock. We also reserve the right to cease or modify this Price Match policy at any time.
When requesting a price match, you will be charged the lower competitor price when paying by card. If you are paying by gift voucher, PayPal or another method, you will be retrospectively refunded by your original payment method.
When placing an order for a price match and paying by debit card, the total price of the item will be authorised by your bank. When the team discount the order only the reduced amount will be taken from your account, and authorised funds will be released back to you.
Our price match policy only applies to the UK